Shipping & Returns Policy

Shipping

Moronis Bikes ships parts and accessories within Australia from our store at 104–106 Mitchell Street, Bendigo VIC 3550.

Bikes are not available through our standard shipping service. Please contact us before purchasing a bike if you would like to enquire about shipping availability and costs.

Dispatch and delivery times

Orders for in-stock parts and accessories are normally dispatched within 1–4 business days of payment being confirmed.

Standard delivery is estimated at 2–6 business days after dispatch. Please allow approximately 3–10 business days from placing your order to delivery. Regional and remote locations may take longer.

These timeframes are estimates, not guaranteed delivery dates. Public holidays, peak periods and carrier delays may affect delivery. If we become aware of a delay affecting your order, we will contact you.

Business days are Monday to Friday, excluding public holidays.

Shipping costs

Shipping charges are displayed at checkout before you complete your purchase.

Delivery problems

If your order has not arrived within the estimated timeframe, arrives damaged or contains an incorrect item, please contact us with your order number so we can assist. Where possible, include photographs of any damage and the packaging.

Returns

Change of mind

We accept change-of-mind returns. Please contact us within 30 days of receiving your order to arrange a return.

To qualify, the item must:

Be unused, unworn and not fitted or installed.
Be in its original, saleable condition.
Include its original packaging, tags, accessories and instructions.
Be accompanied by your order number or other proof of purchase.

Customers are responsible for return postage costs for change-of-mind returns. Original shipping charges are not refundable for these returns.

Once we receive and inspect the item, we will let you know the outcome. Eligible returns will be refunded to the original payment method. Purchases paid through Zip will be refunded through Zip to the account used for the purchase.

Please package items securely. We recommend using a tracked postage service.

Faulty or damaged goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure, you are entitled to choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damagze. For a minor fault, we will provide an appropriate remedy under the Australian Consumer Law, including repair within a reasonable time.

Please contact us if an item is faulty, damaged or not as described. We may assess the item before providing a remedy. Where a fault is confirmed, we will reimburse reasonable return postage costs or arrange collection where required.

The 30-day limit and unused-condition requirements for change-of-mind returns do not apply to claims under the Australian Consumer Law. Original packaging is not required for a faulty-goods claim.

How to arrange a return

Email: info@moronisbikes.com.au
Phone: (03) 5443 9644

Please contact us before posting your return so we can provide suitable instructions.

Return address:

Moronis Bikes
104–106 Mitchell Street
Bendigo VIC 3550
Australia